Payment policy
Accepted Payment Methods
To provide a secure and seamless checkout experience for customers within the United States, Satinni accepts multiple trusted payment methods.
Supported Payment Options
Shop Pay
Credit & Debit Cards
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
Digital Wallets
- Apple Pay
- Google Pay
All transactions are processed in USD (United States Dollar).
Payment Security
Your payment security is extremely important to us.
All transactions are protected using industry-standard encryption technologies and secure payment gateways. Satinni does not store or have direct access to your complete credit card or payment information.
Payments are handled exclusively through trusted PCI-compliant payment providers to ensure a safe checkout experience.
Order Processing
Orders are processed only after successful payment authorization.
If a payment is declined, unsuccessful, or flagged for security reasons, the order may not be confirmed or shipped.
To help prevent fraud and unauthorized transactions, Satinni reserves the right to cancel or temporarily hold orders for additional verification when necessary.
Taxes
Applicable sales taxes may be added during checkout depending on your shipping location and local tax regulations.
Any taxes charged will be clearly displayed before completing your purchase.
Payment Assistance
If you encounter any payment-related issues during checkout or have questions regarding a transaction, please contact our customer support team.
For faster assistance, please include your order number whenever possible.
Contact Information
Phone: +1 917 590 4210
Email: info@ourfamilyhouse.com
Address: 4498 Main St, Buffalo, NY 14226, USA
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time
We aim to respond within 24 hours.