Terms of service

1. Introduction

Welcome to Our Family House. These Terms of Service (“Terms”) govern your use of our website, products, services, and all related content available through the platform (collectively referred to as the “Platform”).

By accessing the website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you should not use the Platform.

2. Eligibility

To make purchases through our Platform, you must be at least 18 years old.

By using the Platform, you confirm that all information provided is accurate, complete, and up to date. Any misuse of the Platform or violation of these Terms may result in restricted or terminated access.

3. Account Security

Some services may require account registration. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

Accounts are intended for personal use only and may not be sold, transferred, or shared with others. Our Family House is not responsible for unauthorized account access caused by failure to secure login information.

4. Orders and Payments

All orders are subject to approval and product availability. We reserve the right to refuse, limit, or cancel any order at our sole discretion, especially in cases involving suspected fraud, duplicate transactions, or violations of these Terms.

Prices displayed on the Platform may change without prior notice. By completing a purchase, you authorize Our Family House to charge the selected payment method for the total amount, including taxes and shipping fees where applicable.

5. Product Availability and Descriptions

Certain products may be offered exclusively online and in limited quantities.

We reserve the right to modify product details, pricing, availability, or discontinue products at any time without notice.

While we strive to display product information accurately, actual colours, textures, and appearances may vary slightly depending on your device or screen settings.

6. Shipping and Delivery

Orders are shipped using third-party delivery providers. Estimated shipping times are provided for reference only and are not guaranteed.

Our Family House is not responsible for delays caused by carriers, customs procedures, incorrect shipping details, or circumstances beyond our control.

7. Returns and Refunds

Customers may request a return within 30 days from the delivery date.

Returned products must:

Be unused and unworn
Be undamaged
Include original packaging

To begin a return process, please contact us at info@ourfamilyhouse.com .

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Approved refunds are generally issued within 7 days after the returned item has been received and inspected.

8. Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible and provide supporting evidence such as photographs.

After review, we may offer a replacement, refund, or another suitable resolution.

9. Third-Party Services

The Platform may contain or provide access to third-party tools, services, or integrations. These services are provided without warranties of any kind.

Our Family House does not control third-party services and assumes no responsibility for issues, losses, or damages arising from their use.

10. External Websites

Our Platform may contain links to external websites operated by third parties. These links are provided solely for convenience.

Our Family House does not endorse or take responsibility for the content, products, services, or practices of third-party websites.

11. User Content and Feedback

Any reviews, comments, suggestions, or other content submitted by users may be used by Satinni without restriction.

By submitting content, you grant Our Family House a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, modify, publish, and distribute such material.

We are not required to keep submissions confidential or provide compensation.

12. Acceptable Use Policy

You agree not to use the Platform to:

Violate laws or regulations
Infringe intellectual property rights
Submit false or misleading information
Harass or harm others
Upload malware or malicious code
Collect personal data without authorization
Disrupt system security or website functionality

Violation of these rules may result in immediate suspension or termination of access.

13. Information Accuracy

From time to time, the Platform may contain typographical errors, inaccuracies, or omissions related to pricing, promotions, product descriptions, or availability.

We reserve the right to correct such information and update content without prior notice.

14. Disclaimer

All products, services, and website content are provided on an “as is” and “as available” basis.

Our Family House makes no guarantees or warranties, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Use of the Platform is entirely at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, Our Family House shall not be liable for indirect, incidental, consequential, special, or punitive damages related to the use of the Platform or products purchased through it.

This includes loss of profits, business interruption, or data loss.

16. Indemnification

You agree to defend, indemnify, and hold harmless Our Family House from any claims, damages, liabilities, losses, or expenses resulting from your violation of these Terms or misuse of the Platform.

17. Termination of Access

We reserve the right to suspend or terminate access to the Platform at any time and without prior notice if these Terms are violated.

Any obligations or liabilities incurred before termination shall remain in effect.

18. Severability

If any provision within these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to remain fully valid and enforceable.