Shipping policy

Where We Deliver

Our Family House ships only to addresses within the United States. We do not currently offer international delivery outside the U.S.

Processing and Delivery Times

Your estimated delivery time is made up of two stages: Order Processing + Shipping Transit.

We work with established U.S. carriers so that your order is handled securely and reaches you promptly.

Stage	Duration
Order Processing	1–2 business days (Mon–Fri)
Shipping Transit	6–10 business days (Mon–Fri)
Total Estimated Delivery	7–12 business days

Order Cut-Off Time: Orders received before 2:00 p.m. Eastern Time on a business day are processed the same day. Orders placed after that time, or at weekends and on public holidays, begin processing on the next business day.

Every order is inspected and securely packed before dispatch; this is included in the processing time shown above.

Shipping Costs

The following shipping option is available on all U.S. orders:

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–12 business days	FREE

Delivery Method

Orders are delivered to your door by standard parcel carrier. Our carriers do not carry items indoors, upstairs, or into a specific room, and do not remove packaging or old furniture.

Please check the dimensions listed on the product page and make sure the item will fit through your doorways and stairwells before ordering.

Parcel Protection and Lost Shipments

Every shipment includes parcel insurance at no extra charge.

If your tracking shows no movement for more than 5 business days after dispatch, please write to us at contact@ourfamilyhouse.com. We will open a lost package investigation with the carrier on your behalf.

Multiple Parcels

Larger items and multi-item orders may ship in more than one parcel and may arrive on different days. Each parcel has its own tracking number. If part of your order has not arrived within the estimated window, please contact us.

Tracking Your Order

As soon as your order is dispatched, you will receive a confirmation email containing a tracking number and a link so you can follow your parcel from dispatch through to delivery.

Delivery Issues

If you run into any delivery problem — a delay, damaged packaging, or a missed delivery attempt — please contact our customer support team straight away. We will work to resolve any shipping-related issue as quickly as we can.

If a parcel arrives visibly damaged, please photograph the packaging before opening it. This helps us resolve a claim with the carrier quickly.