Shipping policy

Shipping Coverage

Our Family House currently ships only within the United States. We do not offer international shipping at this time.

Order Processing & Delivery Times

Estimated delivery times are calculated by combining processing time and shipping transit time.

We work with reliable U.S. shipping carriers to ensure secure and timely delivery of all orders.

Stage	Estimated Time
Order Processing	1–2 business days (Monday–Friday)
Shipping Transit	6–10 business days (Monday–Friday)
Total Estimated Delivery	7–12 business days

Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time on business days are usually processed the same day.

Orders submitted after the cut-off time, during weekends, or on public holidays will begin processing on the next business day.

Please note that every order undergoes quality inspection and secure packaging before shipment, which is included within the processing timeframe.

Shipping Fees

We currently provide the following shipping option for all U.S. customers:

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–12 business days	FREE

Package Protection & Lost Shipments

All orders include complimentary parcel insurance at no extra charge.

If your tracking status has not updated for more than 5 business days after shipment, please contact us at info@ourfamilyhouse.com . Our team will assist you in opening an investigation with the shipping carrier.

Tracking Information

After your order has been shipped, you will receive a confirmation email containing:

Your tracking number
A tracking link to monitor delivery progress

This allows you to follow your shipment from dispatch through final delivery.

Delivery Problems

If you encounter any shipping-related issues — including delays, damaged parcels, or failed delivery attempts — please contact our support team as soon as possible.

We are committed to resolving delivery concerns quickly and efficiently.